Questions

We'll keep it short. If you don't find what you need here, email us. We reply fast.

Orders
Within 1 business day of your order being placed. You'll get a tracking email as soon as it leaves.
Yes. Full refund, no questions asked, any time before your order ships. Email us at support@arkospet.com and we'll process it the same day.
All major credit and debit cards, Apple Pay, Google Pay, and Shop Pay. All transactions are processed in CAD.
Check your spam folder first. If it's not there, email us at support@arkospet.com with your name and we'll sort it out.
Product
Chicken hearts. That's it. You should be able to read the label in two seconds. And on this one, you can. No fillers, no preservatives, no flavouring.
If your dog can eat chicken, they can eat this. One ingredient means no hidden triggers. Each batch is processed with similar products only — no cross-contamination with other proteins. That's exactly why we built Arkos. Our dog Coco has allergies too.
Picky dogs usually reject artificial flavouring. This has none. Chicken hearts smell like real meat — not like a treat that's been flavoured to smell like meat. Dogs that turn their nose up at processed treats usually eat this without hesitation.
Cool, dry place. Reseal the bag after each use. No refrigeration needed. That's the whole point of freeze-drying. Good for 12 months unopened.
A few per day is fine for most dogs as a supplement. They're not a meal replacement, so adjust based on your dog's size and diet. If you're unsure, check with your vet.
Possibly. But the standard stays the same. Every ingredient has to earn its place. If we can't tell you exactly why it's there, it doesn't go in the bag.
Shipping
Yes. All Canadian provinces. We're based in Sault Ste. Marie, Ontario. Free shipping on orders over $60 CAD.
Not yet. Canada-only at launch. US shipping is on the roadmap. Join the email list and we'll let you know when that changes.
3-7 business days for most of Canada after your order ships. Northern and remote communities may take longer. You'll get a tracking number by email once your order leaves.
Ingredients
Chicken hearts are naturally rich in taurine and B vitamins. But the real reason is simpler: Coco can eat them without a reaction. They were the first thing that worked, so they became the first product.
Canadian suppliers. Both the ingredient and the production are in Canada. We don't cut that part of the story.
No. Each freeze-drying batch is processed with similar products only. No other proteins in the same run.

Still have a question?

Email us directly. We're a small team and we reply fast. No ticket system, no chatbot. Just an actual person.

General questions: contact@arkospet.com · Orders & after purchase: support@arkospet.com

We typically reply within a few hours.